Privacy Policy

Last updated: January 12, 2025

1. Introduction

This Privacy Policy describes how the Maple Bear Thailand mobile application ("App") handles information when you use our service.

The App is a communication platform that facilitates communication between teachers and parents at Maple Bear Thailand schools. Maple Bear Thailand is the data controller responsible for the personal data of its students, parents, and staff. The App is developed and operated by Saphan Solutions, acting as a data processor on behalf of Maple Bear Thailand.

2. Information Collection

The App processes the following types of information:

Account Information

  • Name and email address (provided by the school)
  • Password (encrypted)
  • Language preference

Communication Data

  • Messages between teachers and parents
  • Photos shared by teachers
  • Read receipts and timestamps

Technical Data

  • Device type and operating system
  • Push notification tokens
  • App usage data for functionality purposes

3. How Information Is Used

Information is processed to:

  • Enable communication between teachers and parents
  • Send push notifications for new messages
  • Provide the school with communication records
  • Maintain and improve App functionality

4. Data Storage and Security

Data is stored securely using industry-standard encryption and security measures. Photos and files are stored on secure cloud infrastructure. We implement appropriate technical and organizational measures to protect personal data.

5. Data Sharing

We do not sell personal data. Data may be shared with:

  • Maple Bear Thailand (as the data controller)
  • Cloud service providers (for hosting and storage)
  • As required by law

6. Children's Information

The App does not collect information directly from children. All student information is provided and managed by Maple Bear Thailand and accessed only by authorized parents/guardians and teachers. Parents/guardians maintain control over their child's information through the school.

7. Your Rights

As Maple Bear Thailand is the data controller, please contact the school directly for requests regarding:

  • Accessing your personal data
  • Correcting inaccurate data
  • Deleting your data
  • Data portability

8. Data Retention

Data is retained according to Maple Bear Thailand's policies and applicable legal requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any material changes through the App or via the school.

10. Contact Us

For questions about your personal data, please contact Maple Bear Thailand directly.

For technical questions about the App, contact: [email protected]

11. Governing Law

This Privacy Policy is governed by the laws of Thailand, including the Personal Data Protection Act (PDPA).